Refund Policy

 

At NEHIM , we are committed to delivering high-quality digital marketing services. Please read our refund policy carefully to understand your rights and obligations.

1. General Policy

Due to the nature of digital marketing services, which involve time, strategy, and resource allocation, all sales are generally final once the work has begun or services have been delivered.

However, we aim for 100% client satisfaction and may consider refund requests under the conditions outlined below.

2. Eligibility for Refunds

Refunds may be issued in the following cases:

  • Duplicate payment: If you were charged more than once for the same service.

  • Service not delivered: If no work has been started or delivered within the agreed timeframe, and you have not violated any terms.

  • Cancellation before work begins: If you cancel a service before our team has started working, you may be eligible for a partial or full refund.

3. Non-Refundable Situations

No refunds will be provided in the following cases:

  • Work has already started or been completed (in whole or in part).

  • You fail to provide necessary information, approvals, or feedback required to complete the service.

  • You change your mind after a project is in progress.

  • You are dissatisfied due to subjective preferences (e.g., design taste) despite the work meeting agreed requirements.

4. Subscription Services

If you have subscribed to ongoing services (e.g., monthly SEO or content marketing), you may cancel anytime. However:

  • Payments already made for the current billing cycle are non-refundable.

  • The service will continue until the end of the paid period.

5. How to Request a Refund

To request a refund, please contact us at [Your Support Email] with:

  • Your full name and contact information

  • Date of purchase

  • Reason for the refund request

We will review your request within 5–7 business days and respond via email.

6. Chargebacks

If you dispute a payment (chargeback) without contacting us first, we reserve the right to refuse any future services and to take appropriate legal action to recover costs.